FAQ's & Policies

How to Order

I use Pay Pal to securely process your payment. You do not need an account to purchase, simply click the Add to Basket button beside the product you wish to purchase and follow the payment process on Pay Pal.

Alternatively, you can email me to place your order instead, please use the contact page to do so, link is located at the bottom of this page. 

Shipping 

I always take great care to package orders so you can be sure your items will arrive in good condition. 

I am conscious of the environment and try to reuse padded envelopes where possible, this does not effect the delivery of your item. 

Orders are always packaged beautifully with plenty of padding where needed and include a hand written note. ​ 

Your order will be packed and shipped within 1-2 days, unless otherwise stated on the listing. 

I ship UK orders via Royal Mail 1st class and Worldwide orders via Air Mail or Courier. UK orders should arrive within 1 week and Worldwide orders within 2 weeks. 

Please check your countries customs policy before ordering large or high value artwork. I cannot take responsibility for customs charges should your order be charged in your country. 

Returns 

If you choose to cancel your order, provided it is not a special custom order you may cancel within 14 days of purchase by emailing me.  

Products must be sent back in their original packaging, in the condition they were sold in. 

Customers are responsible for return postage costs and any other customs fees incurred. 

Once I have been notified of the decision to cancel, you will be reimbursed your order total minus postage costs, within 14 days of my receiving the goods back. 

Payment will be refunded using the same method you paid with. 

If the product/s arrive damaged, you must notify me within 14 days and arrange to return the product within 14 days of receiving it. In this circumstance, your total order, plus postage costs will be reimbursed, via the same method you purchased with. 

Unfortunately I cannot except cancellations on commissions due to the nature of the product. 


Privacy Policy & Cookies Policy

In accordance with the European General Data Protection Regulation (GDPR)

I, Niki Jackson, am the data controller of your personal information as it relates to my website and online shop (Niki Jackson Art/Niki's Illustrations).  Big Cartel are the host in which your orders are processed securely online via Pay Pal on my behalf. Big Cartel is the host of this website.

Website Privacy Policy

How Your Data Will Be Used and Stored

I will only keep your data if I have a valid legal reason to do so and will only keep it for as long as I need to in order to fulfill my contractual or legal obligations or for as long as I have your permission to keep it.

The types of information collected from this website will be if you use my contact form and also information collected via cookies which is used for website traffic analysis using Wix own analytics. Please see cookie policy below for more details.

I will conduct an annual review to determine if I need to keep your data. Your data will be deleted if I no longer need it to maintain my obligations or if you have requested that I delete it.

Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”).  if I do store or transfer data outside of the EEA, I will take all reasonable steps to ensure that your data is treated as safely and securely as it would within the EEA and under the GDPR.

Data security is of great importance to me. I take steps to protect your data by using data encryption and SSL communication on my websites and applications hosted by Wix. Wix also has multiple layer security architecture and procedures to ensure the upmost security of your details.

You can choose to have your data removed at any time.

Shop Privacy Policy

When you place an order, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. 

If you send me a message using the contact button on Etsy, I will receive your user name and email address. The only circumstances in which I will share your data are in processing your order or complying with the law. 

I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below nor add you to any mailing list without your explicit consent. 

The circumstances in which I may share your data are :- With Etsy to comply with my obligations and with delivery companies to fulfill your order. 

To comply with legal or tax obligations I will retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for 6 years. 

After this time I will delete your data from my records. You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. 

You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data. If you have any concerns about your personal data, please contact support at Etsy. 

In addition to my own privacy policy, if you pay with PayPal, your data will be protected by PayPal's privacy policy. If you pay directly by card on Etsy, your personal data is protected by Etsy's privacy policy.

Information About Cookies on this Website

Cookies are text files placed on your computer to collect standard internet information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. 

You can set your browser not to accept cookies and can also remove cookies from your browser. However, if you do, some features on our website may not function as a result.

You can find out more information about cookies and how to remove cookies by visiting allaboutcookies.org or cookiecentral.com


Changes to My Privacy Policy

We will keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated on the 7th September 2019.


Contact Information

I, Niki Jackson can be contacted at: niki [@] nikijacksonart . com